/* Modern Chatbot Styles */
.modern-chatbot-container {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: 1000;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
}

.chat-toggle-button {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    box-shadow: 0 8px 25px rgba(102, 126, 234, 0.4);
    transition: all 0.3s cubic-bezier(0.34, 1.56, 0.64, 1);
    color: white;
    font-size: 24px;
    position: relative;
}

.chat-toggle-button:hover {
    transform: scale(1.1);
    box-shadow: 0 12px 35px rgba(102, 126, 234, 0.6);
}

.notification-badge {
    position: absolute;
    top: -5px;
    right: -5px;
    background: #ff4757;
    color: white;
    border-radius: 50%;
    width: 20px;
    height: 20px;
    font-size: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: bold;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0% { transform: scale(1); }
    50% { transform: scale(1.1); }
    100% { transform: scale(1); }
}

.chat-window {
    position: absolute;
    bottom: 80px;
    right: 0;
    width: 380px;
    height: 700px;
    background: white;
    border-radius: 20px;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.15);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    border: 1px solid rgba(0, 0, 0, 0.1);
}

.chat-header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    padding: 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    color: white;
}

.agent-info {
    display: flex;
    align-items: center;
    gap: 12px;
}

.agent-avatar {
    width: 45px;
    height: 45px;
    border-radius: 50%;
    overflow: hidden;
    border: 2px solid rgba(255, 255, 255, 0.3);
}

.agent-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.agent-name {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
}

.agent-status {
    font-size: 13px;
    opacity: 0.9;
    display: flex;
    align-items: center;
    gap: 6px;
}

.chat-actions {
    display: flex;
    gap: 8px;
}

.chat-actions .btn {
    color: white;
    border: none;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 8px;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.chat-actions .btn:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: scale(1.1);
}

.user-info-panel {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 30px;
    background: linear-gradient(135deg, #f5f7fa 0%, #c3cfe2 100%);
}

.user-form-container {
    width: 100%;
    max-width: 300px;
}

.welcome-section {
    text-align: center;
    margin-bottom: 30px;
}

.welcome-icon {
    font-size: 60px;
    color: #667eea;
    margin-bottom: 15px;
}

.welcome-section h5 {
    color: #2c3e50;
    margin-bottom: 10px;
    font-weight: 600;
}

.welcome-section p {
    color: #7f8c8d;
    font-size: 14px;
    line-height: 1.5;
}

.user-form .form-group {
    margin-bottom: 15px;
}

.user-form .form-control {
    border: 2px solid #e1e8ed;
    border-radius: 12px;
    padding: 12px 16px;
    font-size: 14px;
    transition: all 0.3s;
    background: white;
}

.user-form .form-control:focus {
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
    outline: none;
}

.start-chat-btn {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border: none;
    border-radius: 12px;
    padding: 12px 24px;
    font-weight: 600;
    width: 100%;
    transition: all 0.3s;
}

.start-chat-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(102, 126, 234, 0.3);
}

.chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 20px;
    background: #f8fafc;
}

.message {
    margin-bottom: 16px;
    display: flex;
    align-items: flex-start;
    gap: 10px;
}

.message.user {
    flex-direction: row-reverse;
}

.message-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: #667eea;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 14px;
    font-weight: 600;
    flex-shrink: 0;
}

.message.user .message-avatar {
    background: #34d399;
}

.message-content {
    background: white;
    padding: 12px 16px;
    border-radius: 18px;
    max-width: 75%;
    font-size: 14px;
    line-height: 1.4;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
}

.message.user .message-content {
    background: #667eea;
    color: white;
    border-bottom-right-radius: 6px;
}

.message.bot .message-content {
    border-bottom-left-radius: 6px;
}

.message-time {
    font-size: 11px;
    color: #9ca3af;
    margin-top: 4px;
    text-align: right;
}

.message.user .message-time {
    text-align: left;
}

.quick-replies {
    padding: 15px 20px;
    background: white;
    border-top: 1px solid #e5e7eb;
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.quick-reply-item {
    background: #f1f5f9;
    border: 1px solid #e2e8f0;
    border-radius: 20px;
    padding: 8px 14px;
    font-size: 13px;
    cursor: pointer;
    transition: all 0.2s;
    color: #475569;
}

.quick-reply-item:hover {
    background: #667eea;
    color: white;
    transform: translateY(-1px);
}

.chat-input-area {
    background: white;
    border-top: 1px solid #e5e7eb;
    padding: 15px 20px;
}

.typing-indicator {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 0;
    color: #6b7280;
    font-size: 13px;
}

.typing-dots {
    display: flex;
    gap: 3px;
}

.typing-dots span {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: #6b7280;
    animation: typing 1.4s infinite ease-in-out;
}

.typing-dots span:nth-child(1) { animation-delay: -0.32s; }
.typing-dots span:nth-child(2) { animation-delay: -0.16s; }

@keyframes typing {
    0%, 80%, 100% { transform: scale(0.8); opacity: 0.5; }
    40% { transform: scale(1); opacity: 1; }
}

.input-container {
    display: flex;
    align-items: flex-end;
    gap: 10px;
}

.input-wrapper {
    flex: 1;
    display: flex;
    align-items: center;
    background: #f8fafc;
    border: 2px solid #e1e8ed;
    border-radius: 25px;
    padding: 4px 4px 4px 16px;
    transition: all 0.3s;
}

.input-wrapper:focus-within {
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

.message-input {
    flex: 1;
    border: none;
    background: transparent;
    padding: 10px 0;
    font-size: 14px;
    outline: none;
    resize: none;
    max-height: 120px;
}

.send-button {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    border: none;
    background: #667eea;
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all 0.3s;
}

.send-button:disabled {
    background: #d1d5db;
    cursor: not-allowed;
}

.send-button:not(:disabled):hover {
    background: #5a67d8;
    transform: scale(1.1);
}

.input-actions {
    display: flex;
    gap: 5px;
}

.action-btn {
    width: 36px;
    height: 36px;
    border: none;
    background: #f1f5f9;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all 0.2s;
    color: #6b7280;
}

.action-btn:hover {
    background: #e2e8f0;
    color: #374151;
}

.ai-suggestions {
    background: #f8fafc;
    border-top: 1px solid #e5e7eb;
    padding: 15px 20px;
}

.suggestions-header {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    font-weight: 600;
    color: #6b7280;
    margin-bottom: 10px;
}

.suggestions-list {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.suggestion-item {
    background: white;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    padding: 8px 12px;
    font-size: 13px;
    cursor: pointer;
    transition: all 0.2s;
    color: #374151;
}

.suggestion-item:hover {
    border-color: #667eea;
    background: #f0f4ff;
}

/* Mobile Responsive */
@media (max-width: 768px) {
    .chat-window {
        width: 100vw;
        height: 100vh;
        bottom: 0;
        right: 0;
        border-radius: 0;
        position: fixed;
    }
    
    .modern-chatbot-container {
        bottom: 15px;
        right: 15px;
    }
    
    .chat-toggle-button {
        width: 55px;
        height: 55px;
        font-size: 22px;
    }
}

/* Scrollbar */
.chat-messages::-webkit-scrollbar {
    width: 6px;
}

.chat-messages::-webkit-scrollbar-track {
    background: transparent;
}

.chat-messages::-webkit-scrollbar-thumb {
    background: #d1d5db;
    border-radius: 3px;
}

.chat-messages::-webkit-scrollbar-thumb:hover {
    background: #9ca3af;
}